Customer Service Manager

4 days ago


Brae, United Kingdom The Cooperative Group Full time
About the Role

We are seeking a highly motivated and experienced Customer Team Leader to join our team at The Cooperative Group. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.

Key Responsibilities
  • Lead and motivate a team of Customer Team Members to deliver excellent customer service and achieve sales targets.
  • Provide coaching and training to team members to develop their skills and knowledge.
  • Manage the store's operations, including stock management, cash handling, and customer transactions.
  • Deputise for the Store Manager in their absence and take responsibility for the store's overall performance.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with the Store Manager to achieve business objectives and targets.
Requirements
  • Proven experience in a customer-facing role, preferably in a retail environment.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work flexibly, including evenings and weekends.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and collaborative team environment.
  • Training and development opportunities to enhance your skills and knowledge.

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