Collection and Wellbeing Operations Lead

1 month ago


London, Greater London, United Kingdom Kroo Bank Ltd Full time
About Kroo Bank Ltd

We're a team of experts from technology, banking, customer experience, marketing, and legal fields, all working together with one goal: to build the best social bank in the world. Our 1st Line Lending Operations team plays a critical role in achieving this goal by ensuring that our customers receive exceptional service and support throughout the lending process.

The successful candidate will have at least 3 years' experience working with consumer credit products, as well as experience establishing lending and collections operations in a fintech, bank or lending business. They will also have strong leadership skills, with experience training and managing customer service/operations agents in the lending/credit space. In addition to their technical expertise, they will be able to communicate effectively with both internal stakeholders and external customers.

This is a full-time position, requiring a minimum of 5 hours a week (09:00–17:30) availability, Monday to Sunday. While the majority of our team works remotely, we do have a beautiful office in London that can be used for meetings and collaboration. The ideal candidate will be flexible and able to travel to the office occasionally. We offer a competitive salary range of £65,000 - £85,000 per annum, depending on experience.
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