Customer Experience Specialist
3 weeks ago
Ground Control, a leading external maintenance business and biodiversity expert, is seeking an experienced Customer Experience Specialist to join its growing Client Services division. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service delivery.
The ideal candidate will be a natural problem solver with a positive, can-do attitude and strong computer skills. With a focus on providing top-tier service to our clients, you will proactively manage client needs across departments, using multiple systems and the full Microsoft suite.
Awarded 'world-class' status for employee engagement, Ground Control is a certified B-Corp and a great place to work. We offer a wide-ranging benefits program, including a 5% profit share, 2 personal choice volunteering days, and a premium subscription to Calm, the wellbeing app. Our hybrid working opportunities include breakfast Mondays and dog-friendly Fridays.
As a Customer Experience Specialist, you will:
- Provide exceptional customer service to our client portfolio, ensuring all communications, invoices, and reports are accurate and timely.
- Proactively manage client needs across departments, using multiple systems and the full Microsoft suite.
- Handle fluctuating workloads and incoming queries with independence, escalating when necessary.
- Collaborate within an expanding, dynamic team with the flexibility to work from home 2 days a week.
We estimate the salary for this role to be around £35,000 - £45,000 per annum, depending on experience and location. If you have office-based customer service experience and are ready for a fast-paced challenge, we encourage you to apply.
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