Customer Experience Specialist

3 weeks ago


Billericay, Essex, United Kingdom Ground Control Full time

Ground Control, a leading external maintenance business and biodiversity expert, is seeking an experienced Customer Experience Specialist to join its growing Client Services division. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our service delivery.

The ideal candidate will be a natural problem solver with a positive, can-do attitude and strong computer skills. With a focus on providing top-tier service to our clients, you will proactively manage client needs across departments, using multiple systems and the full Microsoft suite.

Awarded 'world-class' status for employee engagement, Ground Control is a certified B-Corp and a great place to work. We offer a wide-ranging benefits program, including a 5% profit share, 2 personal choice volunteering days, and a premium subscription to Calm, the wellbeing app. Our hybrid working opportunities include breakfast Mondays and dog-friendly Fridays.

As a Customer Experience Specialist, you will:

  • Provide exceptional customer service to our client portfolio, ensuring all communications, invoices, and reports are accurate and timely.
  • Proactively manage client needs across departments, using multiple systems and the full Microsoft suite.
  • Handle fluctuating workloads and incoming queries with independence, escalating when necessary.
  • Collaborate within an expanding, dynamic team with the flexibility to work from home 2 days a week.

We estimate the salary for this role to be around £35,000 - £45,000 per annum, depending on experience and location. If you have office-based customer service experience and are ready for a fast-paced challenge, we encourage you to apply.



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