Agricultural Service Manager

2 months ago


Christchurch, United Kingdom Agricultural and Farming Jobs Full time
About the Role

We are seeking an experienced and dynamic Service Manager to join our team at Agricultural and Farming Jobs. As a key member of our organization, you will play a pivotal role in driving the success of our farm equipment service business.

Key Responsibilities
  • Service Operations Management: Oversee all aspects of the branch service department, ensuring efficient scheduling, work processing, and timely service delivery.
  • Customer Focus: Build and maintain strong customer relationships through exceptional service, ensuring customer satisfaction and loyalty.
  • Team Management: Lead and motivate a team of technicians, ensuring efficiency, productivity, and adherence to company standards.
  • Warranty Compliance: Ensure strict adherence to warranty policies and procedures, maintaining a high level of customer satisfaction.
  • Out-of-Hours Coverage: Manage out-of-hours and holiday service coverage, ensuring minimal disruption to customers.
  • Talent Development: Recruit and develop technicians, maintaining strong relationships with local agricultural colleges and ensuring a skilled workforce.
  • Health and Safety: Actively participate in the Health and Safety committee, ensuring compliance with all safety regulations and maintaining a safe working environment.
  • Branch Representation: Represent the branch professionally, ensuring a positive and motivated atmosphere, and promoting the company's values and mission.
Requirements
  • Service Management Experience: Proven experience in service management, preferably in the agricultural or farming industry.
  • Agricultural Industry Knowledge: Strong knowledge of the agricultural industry, including farm equipment and machinery.
  • Local to the Depot: Must be local to the depot, with a strong understanding of the local market and customer base.
  • Self-Motivated and Reliable: Self-motivated and reliable, with excellent interpersonal skills and the ability to work effectively in a team.


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