Agricultural Service Manager

4 days ago

Christchurch, United Kingdom Agricultural and Farming Jobs Full time
About the Role

We are seeking an experienced and dynamic Service Manager to join our team at Agricultural and Farming Jobs. As a key member of our operations team, you will play a pivotal role in ensuring the delivery of exceptional customer service and driving the growth of our service business.

Key Responsibilities
  • Manage all aspects of the branch service department, ensuring efficient scheduling, work processing, and timely service delivery.
  • Build and maintain strong customer relationships through exceptional service.
  • Manage essential activities such as WIP, debt, scheduling, breakdowns, vehicle health checks, direct customer contact, and winter service programs.
  • Address customer debt and service satisfaction issues promptly and effectively.
  • Lead and motivate your team of technicians, ensuring efficiency, productivity, and adherence to company standards.
  • Ensure strict adherence to warranty policies and procedures.
  • Manage out-of-hours and holiday service coverage.
  • Recruit and develop technicians, maintaining strong relationships with local agricultural colleges.
  • Actively participate in the Health and Safety committee and ensure compliance with all safety regulations.
  • Represent the branch professionally, ensuring a positive and motivated atmosphere.
Requirements
  • Service Management or Workshop Foreman experience.
  • Agricultural/farming industry knowledge.
  • Local to the depot.
  • Self-motivated, reliable, with excellent interpersonal skills.
  • Able to demonstrate a successful track record of winning the respect of both your colleagues, manufacturers, and customers.
About Us

Agricultural and Farming Jobs is a leading recruitment agency specializing in the agricultural and farming industry. We provide outstanding recruitment head-hunting and job advertising services to industry-leading organizations across the UK and internationally.

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