Head of Billing Operations

1 month ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Title: Head of Billing

Reports to: CFO

Location: Shoreham-by-Sea (Hybrid)

Focus Group is a leading provider of essential business technology, offering telecoms and digital workplace solutions to nearly 35,000 business customers across the UK. As a newly created role, the Head of Billing will oversee the operational and project teams responsible for efficient, accurate, and effective business-as-usual billing cycles and migrating new acquisitions onto our core billing system.

Key Responsibilities:
  • Lead the team responsible for billing activities across the Group and support team managers to deliver Billing objectives.
  • Set objectives to upskill and cross-skill team members, instilling a culture of ongoing skill development and knowledge sharing across the Billing function.
  • Coordinate resources across the Billing team, ensuring flexibility across BAU and Projects, and meeting business needs.
  • Scope and define projects, manage the approval process, and lead projects through to deployment.
Requirements:
  • Strong Managerial skills, with the ability to lead and manage teams and projects.
  • Experience of managing Billing functions through change or in a changing environment.
  • Experience of Telco, SaaS, or Utilities billing and systems.
  • Good working knowledge of project estimation techniques.
  • Strong attention to detail and output-oriented.
  • Multi-tasking skills.
Desired Skills:
  • Prior experience of data migration projects.
  • PRINCE2/APM PMQ/Agile.
  • Experience in scoping software improvements or defining feature characteristics.
Benefits:

At Focus Group, you can be proud of what you do, how you do it, and feel a true part of the team. We work hard to create an inclusive, collaborative, and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

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