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Network Infrastructure Specialist
2 months ago
Job Summary:
We are seeking a highly skilled Network Engineer to join our team at Click Recruitment. As a Network Engineer, you will be responsible for providing network infrastructure support across a large client campus. Your primary focus will be on wireless estate management, including day-to-day support, upgrades, and project activities.
Key Responsibilities:
- Troubleshoot hardware and firmware issues on all networking infrastructure.
- Be a primary point of contact for user issues and queries.
- Configure and deploy network equipment.
- Adhere to strict policies and processes around security and data protection.
- Ensure SLA requirements and Customer Satisfaction metrics are on or above target.
- Create and maintain comprehensive and meaningful updates in the customer's ticket handling system.
- Escalate issues appropriately to internal and customer management teams.
- Work with Aruba Airwave & Clearpass.
- Manage communication with customers on complex technical problems.
- Create internal technical documents for local teams.
Requirements:
- Aruba / HPE Network accreditation minimum Professional.
- Comfortable working with Aruba Clearpass & Airwave products.
- Proven extensive networking background, minimum 4 years experience.
- Exceptional customer service skills including the ability to simplify technical detail.
- Highly organized with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Confident, collaborative working style and able to interface with people of all levels.
- Proactive approach to work activities & support of colleagues.
- Demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership.
- Knowledge of network equipment from the following vendors - Cisco, Nokia & HPE/Aruba.
Desirable Skills:
- Beneficial to have knowledge of Palo Alto & Fortinet Firewalls.
- Network Management: HPE IMC and Solarwinds.
- ITIL Service Management Foundation.
- Experience of IT incident management.
Working Conditions:
The successful candidate will be required to work as part of an onsite team, providing network infrastructure support across a large client campus. The role is primarily responsible for wireless estate management, including day-to-day support, upgrades, and project activities. The successful candidate will be required to work a 1:3 day shift rota, covering 7am to 7pm, and 1:3 on-call shift which covers 7pm to 7am and weekend hours.
Salary and Benefits:
The base salary for this role is £50-55k + benefits + on-call allowance claimed through overtime, which works out to be about 23% extra (up to est. £13K). The role is based out of Gatwick, and the successful candidate will be required to live approximately 30-40 minutes from Gatwick.
How to Apply:
If you are a highly skilled Network Engineer with a passion for wireless estate management, please submit your application to Click Recruitment.
