Helpdesk Support Specialist

7 months ago


Gatwick Airport, United Kingdom Aerfin Full time

**Helpdesk Support Specialist**

**Location**: Gatwick

**Date Published**: 09/11/23

Reports to: Head of IT Infrastructure

Job Family: Digital

No. of direct reports: 0

Location: Gatwick

**Role Purpose**

We are seeking a Helpdesk Support Specialist to provide outstanding support to our employees and ensure seamless hardware and software functionality at all times.

**Key Accountabilities**

**Responsibilities**:

- Resolve technical support issues related to computer systems, hardware, and software.
- Create and manage user accounts, permissions, and passwords.
- Escalate unresolved issues to the appropriate internal teams or vendors, ensuring comprehensive solutions.
- Track, document, and maintain a log of all help-desk interactions, including problem descriptions and resolutions.
- Maintain a knowledge base of common issues and solutions.
- Conduct IT orientation and training for new employees.
- Collaborate with IT team members to maintain network and system security.
- Assist in managing inventory of hardware and software resources.
- Stay current with system information, changes, and updates.
- Perform routine preventive maintenance on systems and equipment.
- Provide out of hours support to the business, this will be on a rota basis.

**Skills & Experience**

**Qualifications**:

- Good troubleshooting and problem-solving skills, with a focus on delivering exceptional customer service.
- Ability to prioritise and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Patience and the ability to explain solutions in user-friendly terms.
- Willingness to continue learning and adapting to new technologies.
- Willingness to earn certifications like CompTIA A+ or Microsoft Certified: Windows Server Fundamentals are a plus.


  • I T Helpdesk Support

    2 weeks ago


    London Heathrow Airport, United Kingdom Kevin Theobald Recruitment Agency Full time

    Main Duties Include: Delivering support to Licensed users and potential new unlicensed users Serving as the first point of contact for customers seeking technical assistance via multiple communication channels Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and...


  • London Heathrow Airport, United Kingdom Hatty Blue Recruitment Ltd Full time

    An amazing opportunity for a strong administrator to join a global airline company has arisen. In this role you will be part of a 15 people team on the helpdesk role, where you will provide help desk services to both internal and external clients, as wellas offering administrative support to the contract. Your role will include monitoring spreadsheets in...

  • IT Support Technician

    2 weeks ago


    London Heathrow Airport, United Kingdom Premier IT Full time

    ROLE - IT Support Technician TERM - Permanent SALARY - £30,000 A top client of mine, based in the Hounslow area of Great London, are going through a period of business growth and have a really exciting opportunity to join them within their Service Desk & IT support team. This IT Support Technician opportunity is a permanentrole and would really suit someone...

  • Ground Handling

    8 months ago


    Gatwick Airport, United Kingdom Gatwick Airport Limited Full time

    Job Requirements **To be the airport for everyone whatever your journey** **Ground Handling & Apron Specialist** Are you our next Ground Services Specialist? We are looking for someone who can help us redefine what's possible for our Airfield Team. As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to...

  • Records Specialist

    7 months ago


    Gatwick Airport, United Kingdom CXC Global Full time

    CXC Global are working with the worlds leading aviation manufacturer looking for a Records Specialist on a 15 month contract based at Gatwick Airport! **Roles and Responsibilities** - Process record for Flight training courses for customers and internal training. - Maintain and record data to track in various sources - Complete all tasks related to...

  • Environmental Health

    8 months ago


    Gatwick Airport, United Kingdom BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Gatwick, United Kingdom Academics Ltd Full time

    Academics Ltd is seeking a dedicated Learning Support Specialist to join their team in Horley. This rewarding role will see you working closely with students aged 4-11 who require additional support due to mild to severe special educational needs.The ideal candidate will have the ability to assist teachers in providing a learning experience that caters to...


  • Gatwick, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking a AOG Sales Support Specialist to join on a permanent basis. As the AOG Sales Support Specialist be responsible for prompt response to customer requirements by processing sales, customer service and contract administrationtasks in addition to building strong relationships with customers and vendors whilst demonstrating...


  • Gatwick Airport, United Kingdom Novo Nordisk Full time

    Senior Compliance Specialist **Category**:Legal, Compliance & Audit**Location**:Gatwick, South East, GB- For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories...

  • Instructional Designer

    7 months ago


    Gatwick Airport, United Kingdom easyJet Full time

    easyJet is big, really big. We’re the second largest airline in Europe, and we have more flying slots than any other in the world. With that scale comes opportunity - opportunity to quickly progress, diversify your career, and to see the impact of your work on a wider scale. So much so, its said that one year at easyJet is worth three elsewhere - that’s...


  • Gatwick, United Kingdom Reed Business Support Full time

    I have pleasure in supporting one of the UKs top Accountancy & Business Advisory organisations based at Gatwick, although remote/hybrid working can be considered. The taxation team is a collaborative team, friendly, driven, and diverse, who provide expertise in many different specialist areas of tax, collaborating across team to deliver a wider business...

  • Liquor Specialist

    7 months ago


    Gatwick Airport, United Kingdom Teamspirits Full time

    Team Spirits are the driving force within Travel Retail. We are a leading staffing agency in the industry, collaborating with both AVOLTA & Brands, supporting brands and ensuring our team follow the same focus. Liquor brand ambassadors across the UK are responsible for delivering exceptional service, sharing their knowledge to support customers in their...

  • Liquor Specialist

    7 months ago


    Gatwick Airport, United Kingdom Teamspirits Full time

    Team Spirits are the driving force within Travel Retail. We are a leading staffing agency in the industry, collaborating with both DUFRY & Brands, supporting brands and ensuring our team follow the same focus. Liquor brand ambassadors across the UK are responsible for delivering exceptional service, sharing their knowledge to support customers in their...

  • Liquor Specialist

    7 months ago


    Gatwick Airport, United Kingdom Teamspirits Full time

    Team Spirits are the driving force within Travel Retail. We are a leading staffing agency in the industry, collaborating with both DUFRY & Brands, supporting brands and ensuring our team follow the same focus. Liquor brand ambassadors across the UK are responsible for delivering exceptional service, sharing their knowledge to support customers in their...


  • London / Gatwick Airport, United Kingdom Gatwick Airport Limited Full time

    **Skills and Education Specialist** Are you an experienced education or outreach professional looking to Grow with Gatwick? Our Corporate Affairs, Planning & Sustainability team looks after the non-commercial strategic relationships such as local and national Government, the media, regulators, local communities, local businesses, industry bodies like...


  • London / Gatwick Airport, United Kingdom Nestle Full time

    **Position Snapshot** Nestlé UK & Ireland International Regulatory Affairs Specialist (VMHS) Gatwick UK or Virtual Competitive Salary+ Potential bonus+ Healthcare + Pension +25days annual +12 days flex leave + other excellent benefits **Position Summary** We are currently recruiting for an International Regulatory Affairs Specialist. This is an...


  • London / Gatwick Airport, United Kingdom World Duty Free Full time

    Location: Gatwick Position: Full Time **Salary**: Competitive Hourly Rate Benefits: Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Sales & Service Specialist - World of Whiskey** **Location**...


  • London Gatwick Airport, United Kingdom Gatwick Airport Limited Full time

    Surface Access Professional - A World Away from the EverydayWe are seeking a talented Transportation Planning Specialist to join our vibrant community at London Gatwick. In this role, you will work closely with our energetic team to deliver exceptional surface access experiences for passengers and staff.As a Transportation Planning Specialist, you will...

  • Payroll Specialist

    7 months ago


    Gatwick Airport, United Kingdom BDO Full time

    **Ideas | People | Trust** We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world. We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy - and...


  • Gatwick, United Kingdom Reed Business Support Full time

    My client is one of the market leading specialist providers of foreign exchange, with a network of stores, this role is based at Gatwick airport We require Customer Service consultants to work in a Cash processing role on a shift basis, 5 days per week out of a 7 day shift pattern, between 0600 to 1630, flexibility required, the total hours per week are...