Head of Product Implementation

3 weeks ago

London, Greater London, United Kingdom Ipsos Full time

Job Overview

As the Head of Product Implementation at Ipsos, you will play a pivotal role in overseeing our global delivery operations. Your responsibilities will include managing client relationships, ensuring the successful execution of projects, and monitoring budgets. Proficiency in agile methodologies is essential for this role.

Key Responsibilities

  • Develop and implement processes and procedures to ensure quality in development and operations throughout major deliveries.
  • Organize Ipsos Audience Measurement teams to create and manage Roles & Responsibilities planning, Escalation planning, Change management process, Progress and budget monitoring according to contracts.
  • Create a project delivery planning framework and templates, and ensure they are created, implemented, and followed up on in accordance with contracted deliveries.
  • Build, organize, and shape local and global teams to operate major contracts, ensuring prioritization, resourcing, and team structures are in place to execute the project plan with excellent quality and reliability standards.

Client Management

  • Build and maintain strong relationships with existing clients of Ipsos Audience Measurement, understanding their needs and satisfaction levels.
  • Collaborate with clients and global/local teams to define project scope, objectives, and deliverables that meet client requirements and ensure effective oversight.
  • Act as a primary point of contact, providing support to clients and Ipsos AUM teams to remove project obstacles and address concerns.
  • Assist sales teams by offering support based on your expertise in our solutions and market value, anticipating and building the budget for new developments both internally and by third-party providers.

Contracts and Budget Monitoring

  • Work with legal and governance support to review existing contracts, service-level agreements (SLAs), and statements of work (SOWs), and create and maintain up-to-date templates for new work.
  • Oversee the contracting stage of major deliveries to ensure contracts align with delivery capabilities and profitability targets.
  • Monitor budgets at a global level, aggregating the performance of global contracts, and work closely with global and local finance managers to ensure financial targets are met.
  • Provide accurate budget forecasts and reports.

Requirements

  • Extensive programme management experience in a relevant field (Business, Technology, Project Management).
  • Proven experience in client management and project delivery in a technology-focused role.
  • Excellent communication and leadership skills.
  • Strong understanding of agile methodologies.
  • Ability to work collaboratively with cross-functional teams.

What We Offer

Ipsos UK offers an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme, and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above, we also offer private healthcare.

We realize you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment, and ensuring we have diversity of people and views. We also recognize that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

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