Internal Account Manager

1 month ago


Saint Neots, Cambridgeshire, United Kingdom Coveris Full time
Internal Account Manager

Are you a skilled communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a talented Internal Account Manager to join our team at Coveris in St Neots.

Key Responsibilities:
  • Process customer orders, quotations, and CAD requirements efficiently and effectively, ensuring timely delivery and high-quality service.
  • Act as the primary point of contact for customers, resolving issues and providing proactive solutions to meet their needs.
  • Communicate effectively with internal teams, including production, sales, and customer service, to ensure seamless execution of customer requests.
  • Manage customer relationships, building trust and loyalty through exceptional service and timely issue resolution.
  • Monitor and report on customer satisfaction, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Collaborate with the sales team to develop and implement sales strategies, driving revenue growth and increasing market share.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proven track record of delivering exceptional customer service, with a focus on resolving issues and meeting customer needs.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Proficiency in Microsoft Office, with experience in CRM systems and data analysis.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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