Client Services Coordinator
7 days ago
We are seeking a highly motivated and organized Client Services Assistant to join our dynamic team at Fellows Auctioneers. As a key member of our client services and business development teams, you will play a pivotal role in supporting our clients and driving business growth.
Key Responsibilities- Front of House Duties: Provide exceptional customer service, greeting and hosting visitors, and embodying our company values.
- Customer Enquiries: Handle enquiries in person, electronically, and over the phone with professionalism and efficiency.
- Client Registration: Assist in registering customers for viewings and valuations, adhering to company and governmental processes.
- Invoice Management: Support the accounts team with raising and settling customer invoices.
- Logistics Support: Aid the logistics team in the movement of goods.
- Auction Assistance: Allocate bids and assist bidders before and during auctions; approve online registrations.
- Client Coordination: Work on key client coordination, maintaining client details on our CRM system.
- Relationship Building: Build and develop relationships with new and existing clients.
- Sales and Marketing Support: Assist in creating sales pitches, conducting market research, and supporting social media strategies.
- Administrative Support: Provide administrative assistance to the Business Development Manager and other department heads.
- Event Participation: Help organize and attend events, supporting the marketing team.
- Passion for Service: A dedicated individual who excels in creating extraordinary service experiences.
- Attention to Detail: Meticulous and thorough in all tasks.
- IT Proficiency: Strong skills in IT, with the ability to learn new systems quickly.
- Communication Skills: Excellent written and verbal communication skills.
- Positive Attitude: Approachable, enthusiastic, and willing to go the extra mile.
- Team Player: Able to work independently and collaboratively within a small team.
- Time Management: Capable of prioritizing tasks and working to deadlines effectively.
Fellows Auctioneers is a family-run firm of auctioneers and valuers based in Birmingham's Jewellery Quarter and Mayfair in London. We are one of the UK's most established auction houses, with a focus on luxury watches, designer brands, and unique pieces of jewellery. We hold regular specialist auctions, around 6 every month. We take pride in our friendly manner and excellent customer service. Our aim is to provide our customers with the ultimate auction experience.
Benefits- Discretionary Adhoc Team Rewards: Recognition and rewards for outstanding performance.
- Compensation for Overtime and Working Events: Fair compensation for extra hours worked.
- Additional Days of Annual Leave: Awarded for length of employment.
- Collaborative Work Environment: Inspiring and supportive team.
- Accessible Learning Resources: Opportunities for professional development.
- Continued Professional Development: Auction clerking training and more.
- Technologically Forward Environment: Latest auction management systems and hardware.
- Free 24/7 Access to Employee Wellbeing Support: Prioritizing employee wellbeing.
- Employee Discount Platform: Exclusive discounts for employees.
- Purchasing Incentives: Rewards for purchasing company-approved products.
- Electric Car Scheme: Free ports for electric car owners.
- Paid for Parking Permit: Convenience for employees.
- Paid for Travel: Reimbursement for travel between offices.
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