Adult Case Manager

3 weeks ago


Preston, Lancashire, United Kingdom Avature Full time

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5000 people across the country to deliver services that have a profound impact on people's lives.

The Refugee Employability Programme is an established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families.

We are looking for Case Managers to support and inspire our customers on their journey by identifying their training and integration needs, as well as supporting them into sustained employment.

The Case Managers will be covering local community hubs across Chorley, Preston, and Leyland area, therefore need to be flexible in their ability to deliver to the customers they support.

Key Responsibilities
  • Assess the needs of the customer ensuring the correct pathway of support is given.
  • Identify the Job Vacancies that are appropriate for the customer, support with Employment advice and coaching with a view to achieving employment.
  • Achieve all KPI and Service Level requirements that are a requirement of the contract.

The Case Managers will be working in a mix of office and outreach locations across the regional area and therefore need to be flexible in their ability to deliver to the customers they support.

What We Offer
  • Delivery: Responsible for providing a high-quality service based on the needs of the individual.
  • Quality Assurance: Take ownership to meet the KPI and SLA requirements for the contract.
  • Policies and Procedures: Comply with all Maximus policies and procedures.
  • Community Partnership Network: Ensure you understand the available support from our network of partner organisations.
  • Safeguarding: Be aware of challenges faced with the customers in respect to Safeguarding as well as integration concerns.

FTC until May 2025

Qualifications & Experience

  • Experience of delivering employability support and identifying skills gaps.
  • Experience of working on a programme in a community-based setting.
  • Agile in personal approach and able to operate independently or part of the wider team.
  • Resilient and able to deliver a quality result despite facing challenges.
  • Lived or previous experience of working with Refugees.
  • Experience of working with different customer journeys within one contract, resulting in the same outcome.

Internal:

  • Operations Manager
  • Business Manager
  • Central Service leads
  • CI Team

External:

  • Community Groups
  • Accommodation providers
  • Specialist refugee organisations

EEO Statement: Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions.



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