Customer Service and Technical Advisor

5 days ago


Fleet, Hampshire, United Kingdom Simplicity Group Full time
About the Job

We have an exciting opportunity for a Customer Service and Technical Advisor to join our fleet operations team. The successful candidate will provide technical fault analysis, troubleshooting, and training to both new and existing customers. They will also assist engineers remotely with tasks such as commissioning, testing, and updating web portals post-installation.

Key Responsibilities
  • Handle incoming calls and emails in alignment with team KPIs.
  • Provide technical fault analysis, troubleshooting, and training.
  • Assist engineers remotely with tasks such as commissioning, testing, and updating web portals post-installation.
  • Maintain meticulous records and contribute to process improvement.
Requirements
  • PC literate with proficiency in Microsoft Office.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and maintain a methodical approach.
Why Join Us?

Simplicity Group is a dynamic and high-performing team that values teamwork and collaboration. We offer a comprehensive benefits package and opportunities for career growth and development.



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