Retention Manager

3 weeks ago


Manchester, United Kingdom GBS Global Applied Knowledge Full time
Job Summary

The Retention Manager will lead the Student Retention team in supporting our faculties, developing and implementing a comprehensive student retention strategy to ensure student engagement and progression. This role requires strong communication and leadership skills, with the ability to adapt messages for a diverse audience and build positive relationships with students, staff, and external stakeholders.

Main Responsibilities
  • Develop and implement a student retention strategy aligned with GBS's goals and objectives.
  • Lead the Student Retention team in delivering high-quality services to students, staff, and external stakeholders.
  • Collaborate with faculties, academic departments, and internal support services to ensure student engagement and progression.
  • Develop and maintain effective operational processes and oversight to ensure student retention and progression.
  • Work with the Planning, Information and Delivery team to prepare data for the Senior Management team and Academic Deans on students referred to the Student Retention Team.
  • Take responsibility for the effective management, development, and performance review of staff within the section.
  • Provide an annual review of student retention services, highlighting the impact on student progression and completion of courses.
Requirements
  • At least 2 years relevant experience in student retention, academic support, or a related field.
  • Strong communication and leadership skills, with the ability to adapt messages for a diverse audience.
  • Ability to plan and prioritise effectively to achieve objectives, work collaboratively in a team, and build positive relationships with students, staff, and external stakeholders.
  • High level of computer literacy and proficiency in Microsoft Office and Excel, with knowledge of PBI a plus.
  • Attention to detail and strong organisational skills.
  • Experience of building and leading high-performing teams.
GBS Values

The Retention Manager will be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, GBS's Social, Economic and Environmental responsibilities, and Health and Safety responsibilities.


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