Retention Manager

2 weeks ago


Manchester, United Kingdom GBS Global Applied Knowledge Full time
Job Title: Retention Manager

GBS Global Applied Knowledge is seeking a highly skilled Retention Manager to lead our Student Retention team. As a key member of our academic support services, you will be responsible for developing and implementing a comprehensive student retention strategy to ensure student success and progression.

Main Responsibilities:
  • Develop and implement a student retention strategy aligned with GBS's goals and objectives.
  • Lead the Student Retention team to ensure effective student support and engagement.
  • Collaborate with faculty members and internal stakeholders to develop innovative strategies for improving student performance.
  • Monitor and track student referrals, ensuring timely and effective case management.
  • Work with the Planning, Information and Delivery team to prepare data for senior management and academic deans on student retention and progression.
  • Take responsibility for the effective management, development, and performance review of staff within the section.
  • Provide an annual review of student retention services, highlighting the impact on student progression and completion of courses.
Requirements:
  • At least 2 years of relevant experience in student retention or academic support services.
  • Strong communication and interpersonal skills, with the ability to adapt messages for a diverse audience.
  • Ability to plan and prioritize effectively, work collaboratively in a team, and build and maintain positive relationships with students.
  • High level of computer literacy and proficiency in Microsoft Office and Excel, with knowledge of PBI a plus.
  • Attention to detail and strong organizational skills.
  • Experience of building and leading high-performing teams.
  • Ability to work independently within the wider goals of the organization.
Other Information:

The Retention Manager will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, and to their Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors to the campus.


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