Senior Client Services Manager
6 days ago
Tate is a world-leading company in our industry, renowned for our exceptional service to clients. We are currently seeking a seasoned Senior Client Services Manager to join our team and take responsibility for managing their own client base of between 50 - 60 clients once fully trained.
About the Role:
The successful candidate will be responsible for managing client inquiries and queries via telephone and email, ensuring that clients are kept up-to-date with information, managing client files, dealing with any issues that may arise and finding solutions, updating data on bespoke software, providing quotations, rectifying any issues with delayed shipments and liaising with couriers, arranging collections and returns when required, and providing an out-of-hours support service.
Key Responsibilities:
- Develop and implement strategies to drive client engagement and retention.
- Build strong relationships with clients to understand their needs and preferences.
- Provide exceptional client service through prompt and effective issue resolution.
- Maintain accurate and detailed records of client interactions and activities.
To succeed in this role, you will need excellent communication skills both verbal and written, previous experience in a similar role, passion for delivering outstanding client service, attention to detail, high standards of presentation in your work, ability to multitask, and ability to work as part of a team. You should also have a 'can-do' attitude, positive outlook, confident IT skills including MS Office, driving license, and your own transport due to the location of the office.
Estimated Salary: £26-£28k DOE
This is an excellent opportunity to join a dynamic and forward-thinking company that is committed to delivering exceptional results and exceeding client expectations.
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