IT Support Engineer

1 week ago


Chippenham, Wiltshire, United Kingdom British Telecom Full time

British Telecom is a global leader in secure connectivity and collaboration platforms for businesses of all sizes.

As an IT Support Engineer - Telecommunications, you will be responsible for providing technical support for our voice and video services.

With a strong background in telecommunications, you will work closely with our customers to identify and resolve technical issues, ensure service level agreements are met, and provide expert advice on customer platforms within the contract.

The ideal candidate will have a strong understanding of SIP, VoIP, and networking protocols, as well as knowledge of ITIL fundamentals.

Key responsibilities include:

  • Providing 2nd line technical support for large, complex, and highly secure contracts
  • Remote configuration and support for Ribbon, Palo Alto, and Juniper
  • Ensuring service level agreements are met
  • Providing expert advice on customer platforms within the contract

Competitive salary: £60,000 - £80,000 per annum, plus benefits.



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