Team Collaboration Manager
2 weeks ago
Job Summary:
Infopark is seeking a highly skilled Team Collaboration Manager to join our team. As a key member of our organization, you will be responsible for facilitating effective communication and collaboration among various teams.
About the Role:
- This is a full-time position that requires a high level of organizational and communication skills.
- The ideal candidate will have 3+ years of experience in a similar role.
- The salary range for this position is $60,000 - $80,000 per year.
Responsibilities:
- Develop and implement training programs to enhance the skills of call centre representatives.
- Monitor and evaluate agent performance, providing coaching opportunities and taking corrective action when necessary.
- Identify operational issues and suggest improvements to optimize team efficiency.
- Prepare reports and analyze data to inform management decisions.
- Collaborate with supervisors and management team members to support agents and improve customer satisfaction.
Competencies:
- Call Resolution Time Improvement
- Quality Assurance (QA) Score
- First Call Resolution Rate Improvement
- Customer Satisfaction Score Improvement
- Adherence to Schedule
- Average Handle Time Reduction],
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