Clinical Lead
4 days ago
At Priory Group, we are seeking a highly skilled and experienced Clinical Lead to join our team in a hybrid role. As a Clinical Lead, you will be responsible for ensuring the delivery of high-quality clinical services across our range of contracts, while also providing leadership and support to our operational team.
Key Responsibilities:- Work with the Clinical Director and EAP Centre Manager to provide a supportive framework for Centre staff and be an active member of the Clinical Management Team.
- Contribute to the performance of the business, including the achievement of service response rates, referral rates, and efficient case management processes.
- Support the implementation and maintenance of appropriate and timely clinical policies and procedures to achieve compliance with EAPA Standards and Priory clinical governance requirements.
- Participate in the recruitment and induction of new Telephone Counsellors and Telephone Information Specialists.
- Liaise with the EAP Centre Manager/Clinical Director to identify Counsellors' and Information Specialists' ongoing training and development needs.
- Provide ad-hoc clinical supervision and guidance to the Telephone Counsellor and Associate Counsellor teams.
- Be responsible for managing the team's Clinical mailbox and ensuring that all enquiries are addressed.
- Be involved in scoping and coordinating the delivery of our response to Critical Incidents, Workplace Mediation, and Professional Support services.
- Supervise and oversee case management of Associate Counsellors and Specialist Practitioners.
- Conduct audits of Case Notes and clinical outcome measures to ensure that they are being completed appropriately.
- Participate in case consultation and the management of complex client work.
- Investigate and respond to complaints of a clinical nature.
- Provide emergency, holiday, and sickness cover as required.
- Participate in training events and ongoing continual professional development.
We are an equal opportunities employer and welcome applications from candidates who share our commitment to delivering high-quality clinical services. Please note that all roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI, or Disclosure Scotland.
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