Sales Engineer

2 months ago

West Midlands Combined Authority, United Kingdom JACOBS DOUWE EGBERTS Full time

Job Summary:

We are seeking a highly skilled and motivated Sales Engineer to join our team at Jacobs Douwe Egberts. As a Sales Engineer, you will play a critical role in providing world-class service to our customers, combining transactional sales, technical pre-sales support, and engineering excellence to drive business growth.

Key Responsibilities:

  • Take ownership of customer interactions, ensuring timely and effective resolution of customer queries and issues.
  • Assist customers with technical queries, escalating issues to internal teams as needed, while maintaining responsibility for the customer interaction.
  • Pre-qualify requests for quotation, conducting calls and providing timely and accurate quotations to customers.
  • Produce high-quality quotations, including price, discount, and availability, and follow up with customers to ensure timely delivery.
  • Liaise with internal teams, including Branch Managers, External Sales Engineers, and Internal Account Managers, to ensure seamless customer service.
  • Maintain accurate records of customer interactions, including CRMi records for discounts, contacts, and carriage.
  • Support external sales teams with telesales initiatives and other business development activities.
  • Take ownership of assigned accounts, ensuring timely resolution of customer issues and maintaining strong relationships with key customers.
  • Attend training sessions and utilize allocated self-training time to stay up-to-date on new technologies and industry trends.

Requirements:

  • HNC/HND or above in electrical or control engineering.
  • A customer-centric service approach, with a focus on delivering exceptional customer experiences.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office, including Excel, Word, and Outlook.

About Us:

Jacobs Douwe Egberts is a leading global coffee and tea company, dedicated to delivering exceptional customer experiences and driving business growth through innovation and excellence. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.

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