Technical Support Specialist
3 days ago
**About the Role**
We are seeking a skilled Junior Helpdesk Analyst to join our team in SW London.
This exciting opportunity is for an innovative and ambitious organisation leading experts in content management and enterprise automation technologies providing 1st/2nd line support.
The successful candidate will be responsible for taking ownership of technical issues, supporting end users, and escalating complex problems.
**Key Responsibilities:**
- Taking ownership of technical issues and resolving them promptly
- Providing exceptional customer support to end-users
- Escalating complex problems to senior teams
**Requirements:**
- A minimum of 6 months' experience in a similar IT support role
- Experience with SQL and troubleshooting technical issues
- Familiarity with ITIL Frameworks and Microsoft applications
- Excellent problem-solving and communication skills
The salary for this position is up to £30k.
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