IT Support Specialist

5 days ago


Twickenham, Greater London, United Kingdom Computappoint Full time £30,000

Exciting Opportunity for a Junior Helpdesk Analyst

We are seeking a highly motivated and enthusiastic Junior Helpdesk Analyst to join our dynamic team in SW London.

The ideal candidate will have a minimum of 6 months experience in a similar IT support role, providing 1st and 2nd line technical issues. Key skills include SQL, ITIL Frameworks, troubleshooting technical issues, M365, and Microsoft on-prem applications.

Key Responsibilities:

  • Taking ownership of 1st and 2nd line technical issues
  • Providing support to end users
  • Escalating complex issues

Requirements:

  • A minimum of 6 months experience in a similar IT support role
  • Experience with SQL
  • Knowledge of ITIL Frameworks
  • Excellent problem-solving and communication skills

Salary: Up to £30k (dependent on experience)

This is an excellent opportunity to develop your career in IT support and work with a leading organisation in content management and enterprise automation technologies.



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