IT Support Specialist
5 days ago
Exciting Opportunity for a Junior Helpdesk Analyst
We are seeking a highly motivated and enthusiastic Junior Helpdesk Analyst to join our dynamic team in SW London.
The ideal candidate will have a minimum of 6 months experience in a similar IT support role, providing 1st and 2nd line technical issues. Key skills include SQL, ITIL Frameworks, troubleshooting technical issues, M365, and Microsoft on-prem applications.
Key Responsibilities:
- Taking ownership of 1st and 2nd line technical issues
- Providing support to end users
- Escalating complex issues
Requirements:
- A minimum of 6 months experience in a similar IT support role
- Experience with SQL
- Knowledge of ITIL Frameworks
- Excellent problem-solving and communication skills
Salary: Up to £30k (dependent on experience)
This is an excellent opportunity to develop your career in IT support and work with a leading organisation in content management and enterprise automation technologies.
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