Aftersales Customer Service Representative

1 month ago


Edinburgh, Edinburgh, United Kingdom Arnold Clark Group Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as an Aftersales Customer Service Executive. As a key member of our branch, you will play a vital role in delivering an exceptional customer experience, ensuring our customers leave our showroom feeling valued and satisfied.

Key Responsibilities
  • Prepare the showroom and vehicles for the day ahead, ensuring a welcoming and organized environment for our customers.
  • Assist with showroom presentation and advertising, highlighting the features and benefits of our products.
  • Support the Sales department in delivering excellent customer service, responding to customer inquiries, and resolving any issues that may arise.
  • Organize and accompany customers on test drives, providing a safe and enjoyable experience.
  • Stay up-to-date on our vehicles and manufacturers, ensuring you can provide accurate and informed advice to our customers.
  • Enhance the customer journey from initial contact to delivery, ensuring a seamless and satisfying experience.
Essential Skills
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A positive attitude and willingness to go the extra mile to ensure customer satisfaction.
  • A full UK driving license, with a clean driving record.
  • The ability to work independently and as part of a team, with a strong focus on customer service and sales.
  • A passion for learning and development, with a desire to progress within the company.
Our Culture

At Arnold Clark Group, we value diversity and inclusion, creating a workplace where everyone feels welcome and valued. We're committed to providing opportunities for growth and development, with a focus on customer satisfaction and sales excellence.

We're an equal opportunities employer, and we welcome applications from all qualified candidates. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you.



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