Switchboard Services Professional

2 weeks ago


Chichester, West Sussex, United Kingdom NHS Full time

Job Summary

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This Switchboard Services Professional role involves handling incoming calls, responding to emergencies, and monitoring alarms. The successful candidate will possess excellent communication and customer service skills, as well as IT knowledge to operate PC-based software systems.

The estimated salary for this position is £22,500 - £27,000 per annum, depending on location and experience.

About the Position

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As a key member of our team, you will work closely with other departments to ensure seamless communication and patient care. You will be responsible for answering incoming calls, responding to emergencies, and monitoring alarms.

Our diverse team values inclusivity and encourages creativity and innovation. You will have opportunities for learning, teaching, and training to enhance your career.

Key Responsibilities

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• Answer all incoming and internal calls in a responsive and professional manner

• Carry out processes and procedures involving Switchboard Services, including emergency protocols

• Monitor and respond to alarms, such as medical and security alerts

• Manage equipment maintenance and report faults or defects

Requirements

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• GCSE grade C or above in English

• IT knowledge to operate PC-based software systems

• Excellent communication and customer service skills

• Ability to work under pressure and maintain a calm demeanor



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