Optical Express Advisor

2 months ago


St Albans, Hertfordshire, United Kingdom Optical Express Group Full time
Job Title – Patient Advisor

Location – St Albans

Hours – Full time, 40 hours per week

Salary – £24,000, bonus & benefits, full training will be given

At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're passionate about making a positive impact on our local communities through charitable and environmental projects. As an Optical Express employee, you'll be part of a culture that prioritizes care, trust, and integrity.

A career with us is fulfilling, fun, and rewarding. You'll enjoy:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days' annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

As a Patient Advisor, you'll play a vital role in making our patients feel comfortable and relaxed while providing a 5-star service. You'll enjoy meeting new people and demonstrating strong communication skills with both patients and ophthalmic professionals.

Your day-to-day responsibilities may vary, but a typical day will involve:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist for a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options for each patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

To succeed in this role, you'll need to be driven, passionate, and willing to succeed. You'll require excellent written and verbal communication skills, strong negotiation skills, and the ability to work with and without supervision. You'll also need to be commercially aware and provide world-class customer service.



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