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Customer Service Representative

2 months ago


Rugby, Warwickshire, United Kingdom Rugby Borough Council Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Develop and maintain a thorough knowledge of our services and procedures to effectively respond to customer inquiries.
  • Work collaboratively with other teams to ensure seamless delivery of services to our customers.
  • Identify and escalate complex customer issues to senior team members for resolution.
  • Contribute to the development and implementation of customer service strategies and initiatives.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work collaboratively as part of a team, with a strong focus on customer satisfaction.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to make a real difference in the lives of our customers.