Help Desk Professional

12 hours ago


Guildford, Surrey, United Kingdom RAMSAC Limited Full time
Job Description:

We are seeking a skilled Help Desk Professional to join our team. As a Help Desk Professional, you will provide exceptional customer service and technical support to our clients.

Key Requirements

Your role as a Help Desk Professional is vital to our company's success. You will be the primary point of contact for our clients, helping them feel confident in their technology.

Main Tasks
  • Offer top-class customer service via phone, web, and email support.
  • Work collaboratively with third-party vendors and log tickets for support and warranty claims.
  • Manage changes with minimal risk to the client's operations.
  • Possess experience within Office 365 and the MS Office Suite.
  • Have knowledge of Active Directory and on-premises Microsoft Exchange solutions.
  • A degree in computer science, IT, or a related field is preferred but not essential.
Salary: £38,000 - £45,000 per annum

This salary is based on the national average for a similar position in the UK.



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