Student Accommodation Liaison
2 days ago
We are seeking a highly motivated and customer-focused Resident Services Assistant to join our team at Homes for Students. As a key member of our operations team, you will provide exceptional customer service, ensuring a seamless experience for students and visitors.
Key Responsibilities- Provide a warm and friendly meet and greet service, reception support, and help desk assistance
- Contribute to various back-office functions, providing administrative support to the operations team and General Manager
- Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
- Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries
- Excellent customer service skills, always displaying a helpful and patient attitude
- Experience using Microsoft Office software
- Quick and efficient learning ability
- Proficient in presenting information accurately, professionally, and appropriately
- Experience prioritising workload to meet competing deadlines without close supervision
- Team player with a flexible approach
- Previous customer service experience is desirable
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work
- Access to a range of exclusive retail discounts to make your money go further
- Take your special day off - enjoy your birthday with a well-deserved break from work
- Stay active and eco-friendly with our cycle-to-work scheme
- Make a difference in the community with 2 charity days per annum
Homes for Students is an equal opportunities employer and we value diversity and inclusivity. We are proud members of Inclusive Employers and strive to create a positive and supportive environment for our students.
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