Student Accommodation Liaison

2 days ago


Guildford, Surrey, United Kingdom Homes for Students Full time
About the Role

We are seeking a highly motivated and customer-focused Resident Services Assistant to join our team at Homes for Students. As a key member of our operations team, you will provide exceptional customer service, ensuring a seamless experience for students and visitors.

Key Responsibilities
  • Provide a warm and friendly meet and greet service, reception support, and help desk assistance
  • Contribute to various back-office functions, providing administrative support to the operations team and General Manager
  • Handle customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information
  • Operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries
Requirements
  • Excellent customer service skills, always displaying a helpful and patient attitude
  • Experience using Microsoft Office software
  • Quick and efficient learning ability
  • Proficient in presenting information accurately, professionally, and appropriately
  • Experience prioritising workload to meet competing deadlines without close supervision
  • Team player with a flexible approach
  • Previous customer service experience is desirable
What's on Offer
  • Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work
  • Access to a range of exclusive retail discounts to make your money go further
  • Take your special day off - enjoy your birthday with a well-deserved break from work
  • Stay active and eco-friendly with our cycle-to-work scheme
  • Make a difference in the community with 2 charity days per annum
About Us

Homes for Students is an equal opportunities employer and we value diversity and inclusivity. We are proud members of Inclusive Employers and strive to create a positive and supportive environment for our students.



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