Software Support Specialist
6 days ago
We are seeking a skilled Software Support Specialist to join our dynamic in-house UK Support Team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their software needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to customers via email, phone, and live chat
- Collaborate with cross-functional teams to resolve technical issues and improve software functionality
- Develop and maintain technical documentation to support software usage and troubleshooting
- Participate in training and development programs to stay up-to-date with software advancements and industry trends
Requirements:
- Fluent English and French language skills
- Strong knowledge of PC hardware, Windows platform, and application support
- Ability to communicate effectively with customers and technical teams
- Experience with software testing and documentation
- Proficiency in using remote access software
We offer a comprehensive benefits package, including a competitive salary, pension scheme, global company bonus scheme, discretionary bonus scheme, employee perks and discount scheme, and 20 days paid leave plus public holidays.
As a Software Support Specialist, you will have the opportunity to work with a global team, collaborate with cross-functional teams, and develop your technical skills. If you are a motivated and customer-focused individual with a passion for software support, we encourage you to apply for this exciting opportunity.
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East Anglia, United Kingdom Signagelive Full timeSoftware Support SpecialistWe are seeking a skilled Software Support Specialist to join our dynamic in-house UK Support Team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their software needs are met and exceeded.Key Responsibilities:Provide timely and effective support to customers via...
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