Helpdesk Team Lead
21 hours ago
We are seeking a skilled Team Manager to lead our Helpdesk Team at our Redditch site. As a key member of our team, you will be responsible for coaching and mentoring a team of 15 Planners and Desk Agents to provide exceptional front-line support to our clients.
Key Responsibilities:
- Lead a team of Planners and Desk Agents to deliver results from a Planning or Desk perspective.
- Manage multiple clients and projects simultaneously, ensuring timely and accurate delivery of work order resolution status.
- Develop and implement effective coaching and mentoring strategies to enhance team performance.
- Collaborate with senior management to achieve business objectives and KPIs.
What We Offer:
- Competitive salary: £31,212 per annum.
- Up to 4% bonus scheme, subject to achievement of targets.
Requirements:
- Strong leadership and people management skills.
- Effective communication, problem-solving, and performance management skills.
- Ability to adapt to change quickly and prioritize tasks effectively.
Join Arcus FM Careers and take the first step towards a rewarding career in facilities management.
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