Supervisor - Retail Operations
3 weeks ago
About Us
Frasers Group is a leading player in the industry, delivering comfort and innovation to customers across the country for over ten years.
We are seeking a motivated and experienced individual to join our team as a Supervisor in our Sheffield showroom.
Job Summary
You will be responsible for the efficient and smooth running of the showroom/retail team, reporting into the Area Manager. Your key focus will be to maximise sales and showroom profitability, paying particular attention to maintaining and building on customer service and operational standards, maximising brand image, enhancing team development, and providing inspirational leadership and support to the teams within your remit.
Key Responsibilities
- Meet and exceed sales targets and increase profitability in store.
- Analyse all reports and commercial information available to make improvements to the performance of the showroom.
- Ensure all controllable costs are managed and minimised, ensuring all expenditure is necessary and justified.
- Lead & support the Showroom team through regular communication, circulating best practice and lessons learnt to improve overall business performance.
- Inspire and lead staff members to ensure impeccable standards are established and maintained, including administration, housekeeping, systems, and operational procedures.
- Conduct regular checklists with the team, providing constructive feedback and creating development opportunities.
- Work alongside the Showroom Manager on implementation of visual standards, key events/changes, and implementing promotions.
- Nurture and develop a culture of exceptional customer service by ensuring that all staff adhere to company guidelines and expectations as laid out in the training guides.
- Tackle potentially challenging situations constructively and professionally.
- Act as a role model and brand ambassador, consistently leading by example to set the standard in all areas by building strong and professional relationships with each staff member, providing leadership, guidance, and support.
- Demonstrate an interest in the Company's objectives and performance, and support the business' strategy through effective teamwork.
- Ensure all showrooms are adhering to the company H&S guidelines and legislation.
Requirements
- At least 2 years' experience in a retail management role. A background in interiors is preferred.
- Excellent communication skills, both verbal and written.
- Proven track record of internal progression and development.
- Excellent leadership and decision-making skills.
- Ability to multitask and work efficiently under pressure.
- A confident decision maker with strong analytical and problem-solving skills.
- Proficiency in Microsoft Office & good computer skills.
This is a full-time, permanent role, 40 hours per week over 5 days, to include evenings and weekends.
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