Respiratory Diagnostics IT Professional
4 weeks ago
At Vitalograph, we're committed to improving respiratory health worldwide. As a PFT Solutions Software Expert, you'll play a pivotal role in supporting our Respiratory Diagnostic Solutions team.
Key Responsibilities:
- Provide high-level troubleshooting and solutions to customers
- Lead and manage IT projects, working closely with healthcare IT teams
- Offer Level 2 IT support for our PFT Solutions software, both onsite and remotely
- Investigate and resolve customer complaints, implementing preventative actions
- Develop and deliver IT training courses, creating comprehensive manuals and materials
- Collaborate with sales and marketing teams on exciting projects, workshops, and exhibitions
- Share valuable insights with Product Management, driving continuous product improvement
Requirements:
- Strong expertise in Microsoft Windows operating systems and troubleshooting
- Experience in a similar IT support role, ideally in a healthcare setting
- A solid understanding of Health Level 7 (HL7) protocols
- Skilled in SQL database logs analysis for troubleshooting
- Experience with desktop PC hardware, confident in replacing components during troubleshooting
What We Offer:
- A supportive and dynamic workplace where your skills are valued
- Contribute to groundbreaking clinical trials that are making a real-world impact on respiratory health
- A fantastic benefits package including a competitive pension scheme, death-in-service benefit, and company-paid private medical insurance
- Exciting career progression opportunities and learning & development initiatives to grow your expertise
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