Respiratory Diagnostics IT Professional

4 weeks ago


Maids Moreton, United Kingdom Vitalograph Full time
PFT Solutions Software Expert

At Vitalograph, we're committed to improving respiratory health worldwide. As a PFT Solutions Software Expert, you'll play a pivotal role in supporting our Respiratory Diagnostic Solutions team.

Key Responsibilities:

  • Provide high-level troubleshooting and solutions to customers
  • Lead and manage IT projects, working closely with healthcare IT teams
  • Offer Level 2 IT support for our PFT Solutions software, both onsite and remotely
  • Investigate and resolve customer complaints, implementing preventative actions
  • Develop and deliver IT training courses, creating comprehensive manuals and materials
  • Collaborate with sales and marketing teams on exciting projects, workshops, and exhibitions
  • Share valuable insights with Product Management, driving continuous product improvement

Requirements:

  • Strong expertise in Microsoft Windows operating systems and troubleshooting
  • Experience in a similar IT support role, ideally in a healthcare setting
  • A solid understanding of Health Level 7 (HL7) protocols
  • Skilled in SQL database logs analysis for troubleshooting
  • Experience with desktop PC hardware, confident in replacing components during troubleshooting

What We Offer:

  • A supportive and dynamic workplace where your skills are valued
  • Contribute to groundbreaking clinical trials that are making a real-world impact on respiratory health
  • A fantastic benefits package including a competitive pension scheme, death-in-service benefit, and company-paid private medical insurance
  • Exciting career progression opportunities and learning & development initiatives to grow your expertise


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