Software Support Specialist

2 weeks ago


Little Chesterford Essex, United Kingdom Signagelive Full time
Technical Support Role at Signagelive

We are seeking a skilled and enthusiastic Technical Support Specialist to join our dynamic in-house UK Support Team at Signagelive. As a key member of our global support team, you will be responsible for providing exceptional customer support to our clients across various regions.

Key Responsibilities:
  • Provide timely and effective technical support to clients via email, phone, and live chat.
  • Assist with technical pre-sales and post-sales tasks, ensuring seamless customer experiences.
  • Collaborate with global Support and Technical Teams to deliver high-quality customer support.
  • Develop and maintain in-depth knowledge of our software and hardware technologies.
  • Communicate effectively with clients in multiple languages, including French.
Requirements:
  • Fluent English and French language skills.
  • Strong knowledge of PC hardware, Windows platform, and application support.
  • Experience in software testing and documentation.
  • Ability to communicate effectively in multiple languages.
  • Excellent customer service skills and a customer-first attitude.
What We Offer:
  • A competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to regular training and advice.
  • A global company bonus scheme and discretionary bonus scheme.


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