IT Support Specialist

2 weeks ago

Little Chesterford Essex, United Kingdom Signagelive Full time
IT Support Specialist

We are seeking a skilled IT Support Specialist to join our dynamic in-house UK Support Team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-line technical support via email, telephone, and live chat
  • Assist with technical pre-sales and post-sales tasks
  • Collaborate with global Support and Technical Teams to ensure high-quality customer support
  • Develop and maintain in-depth knowledge of our software and hardware technologies

Requirements:

  • Fluent English and French language skills
  • Strong knowledge of PC hardware, Windows platform, and application support
  • Ability to communicate effectively with customers and technical teams
  • Experience in software testing and documentation
  • Experience with remote access software

We offer a comprehensive benefits package, including a competitive salary, pension, global company bonus scheme, discretionary bonus scheme, employee perks, and 20 days paid leave. Our team is committed to supporting your success, with regular training and advice, direct access to the local EMEA team, and the wider Signagelive globally team.

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