Customer Engagement Strategist

2 weeks ago


Monks Risborough, Buckinghamshire, United Kingdom Illuminate Recruitment Ltd Full time

Customer Engagement Strategist

In this role as Customer Engagement Strategist at Illuminate Recruitment Ltd, you will be responsible for developing and executing strategies to enhance customer engagement through web platforms. You will work closely with stakeholders to achieve their Future Customer Experience vision.

Your Key Responsibilities

  • Develop and implement strategies to improve customer engagement through web platforms.
  • Become an expert in web CMS solutions and support teams in content marketing, analytics, and other member benefits.
  • Provide training and support to users on CMS platforms, SEO best practices, and ad-hoc support to content creation teams.

Estimated Salary: £49,000 - £53,000 per annum, depending on experience

Location: Hybrid Working – Home Based/Princes Risborough (4 days per month on site)

We are partnering with a professional membership organisation that sets standards for their profession. As a registered charity, they reinvest their surplus to benefit members and the profession. They deliver education, develop qualifications, conduct research, provide knowledge and resources, run events, and share best practices.

Requirements

  • Degree in Technology (web platform) delivery management, Digital Marketing Technology, or equivalent experience.
  • Proficient in HTML and CSS.
  • 2+ years of experience with web platform-related SDLC, CMS, CRM platforms, business analysis, Google Analytics, web platform monitoring tools, and Agile delivery principles.
  • Experience in delivering UX and UI improvements.

Benefits

  • A supportive and inclusive community dedicated to setting high standards in their profession.
  • Opportunities for career growth and professional development.


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