Digital Experience Manager

2 weeks ago


Monks Risborough, Buckinghamshire, United Kingdom Illuminate Recruitment Ltd Full time

Digital Experience Manager

As a Digital Experience Manager at Illuminate Recruitment Ltd, you will lead the strategic planning and delivery of a web-based customer engagement platform. This is an exciting opportunity to work with stakeholders to achieve their Future Customer Experience vision.

Your Role

  • Ensure web platforms deliver excellent customer experiences by supporting current functionality and introducing high-value features.
  • Become an expert in web CMS solutions and support teams in content marketing, analytics, and other member benefits.
  • Train users on CMS platforms, SEO best practices, and provide ad-hoc support to content creation teams.

Salary: £48,000 - £52,000 per annum, depending on experience

Location: Hybrid Working – Home Based/Princes Risborough (4 days per month on site)

We're working with a professional membership organisation that sets standards for their profession. As a registered charity, they reinvest their surplus to benefit members and the profession. They deliver education, develop qualifications, conduct research, provide knowledge and resources, run events, and share best practices.

Requirements

  • Degree in Technology (web platform) delivery management, Digital Marketing Technology, or equivalent experience.
  • Proficient in HTML and CSS.
  • 2+ years of experience with web platform-related SDLC, CMS, CRM platforms, business analysis, Google Analytics, web platform monitoring tools, and Agile delivery principles.
  • Experience in delivering UX and UI improvements.

What We Offer

  • A friendly, caring community dedicated to setting high standards in their profession.
  • Championing diversity and inclusion, ensuring everyone has a voice and is treated with respect.


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