Business Change Manager

4 weeks ago

Bristol, Bristol, United Kingdom Hargreaves Lansdown PLC Full time
About the Role

We are seeking a highly skilled Business Change Manager to join our Service Transformation Programme as a key member of the team. This is a 12-month fixed-term contract, full-time, 37.5 hours per week, Monday to Friday. The successful candidate will be based in our Bristol head office, BS1 5HL, and will have the option to work from home and come into the office (minimum of 2 days per week).

Key Responsibilities
  • Support the Senior Business Change Delivery Manager in delivering Business and People Readiness outcomes at both a programme and an individual project level.
  • Engage with Digital, Service Transformation, and Business colleagues to develop effective project delivery plans, engage in project governance and status reporting, including identifying and managing risks.
  • Work collaboratively with business and project leads to articulate vision, case for change, and key messages, and coach and support on dissemination and addressing resistance.
  • Work with Sponsor to engage and align key business leads, build their understanding of planned changes to gain commitment, and prepare them for go-live and beyond.
  • Complete early business impact analysis and share impacts to build understanding both for business and project team colleagues.
  • Develop comms approach and plan, and support development and delivery of comms assets working with the Readiness network and Internal Comms colleagues.
  • Complete business impact analysis and use as input to development of the go-live approach for new service – and develop transition checklist/plan for go-live.
  • Engage with training teams for planning and design of training and user support activities, develop the end-user support approach, and assist in the set up and running of support channels and routines.
About You
  • Strong business and people readiness skills, including principles, methods, and tools.
  • Experience leading and delivering readiness activities on IT-enabled change projects.
  • Organised and methodical in approach to planning, with experience of delivering end-to-end at a project level, leading readiness activities for specific projects, problem-solving, and working flexibly responding to changing demands.
  • Experience delivering readiness activities for technology change based on waterfall and agile approaches.
  • Ability to multitask across activities and projects.
What We Offer
  • Discretionary annual bonus and annual pay review.
  • 25 days holiday plus bank holidays and 1-day additional Christmas closure.
  • Option to purchase an additional 5 days holiday.
  • Flexible working options available, including hybrid working.
  • Enhanced parental leave.
  • Pension scheme up to 11% employer contribution.
  • Sharesave scheme – have a real stake in HL's future.
  • Income Protection and Life insurance (4 x salary core level of cover).
  • Private medical insurance.
  • Health care cash plans – including optical, dental, and outpatient care.
  • Help@hand – confidential support including mental health counselling and remote GP.
  • Variety of travel to work schemes with bike storage and shower facilities.
  • In-house barista and deli serving subsidised coffee and sandwiches.
About Us

Hargreaves Lansdown is the UK's number one platform for private investors. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do. For more information about careers at HL and to see all our vacancies, please visit our careers website.

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