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Contract Customer Experience Manager
2 months ago
Job Introduction
We are seeking a highly skilled Contract Customer Experience Leader to provide best-in-class customer service and support the delivery of commercial and operational goals. This role requires strong analytical and problem-solving skills, as well as excellent communication and relationship-building abilities.
Main Responsibilities
- Support the commercial team in all distributor changes, adhering to business guidelines and ensuring seamless execution.
- Analyse trends and seasonal profiles for key markets to identify opportunities for demand plan revisions and provide actionable insights to the commercial teams.
- Manage all shipments and cost per case to market, from document preparation to booking with Freight Forwarders, ensuring timely and compliant delivery to customers.
- Support and manage new product introductions in line with commercial and marketing requirements, minimizing excess and obsolete stock.
- Develop and maintain professional relationships with key stakeholders to drive operational performance and ensure accurate information sharing.
Our Ideal Candidate
We are looking for an export coordinator with customer service experience who excels in supporting commercial teams and managing distributor changes. The ideal candidate is collaborative, proactive, and seeks improvement opportunities, with a strong understanding of supply chain requirements.
What We Can Offer You
- A competitive salary and benefits package designed to promote financial wellbeing.
- Eligibility to participate in a bonus plan.
- A generous holiday entitlement and the opportunity to 'buy' or 'sell' some holiday entitlement.
- Private Healthcare and a remote GP service.
- A defined contribution pension plan with employee contributions available through salary sacrifice.
- An Employee Assistance Programme offering practical support on everyday matters.
- Life Assurance cover equivalent to eight times annual basic salary.
- Product allocation to enjoy our fantastic portfolio of brands.
- A Cycle to Work scheme allowing bike hire and purchase at a fraction of the original value.
- The opportunity to claim up to £1,000 per year for charity or charities supported.
- Learning resources to help you be your best self.
