Head of Agency Operations

4 weeks ago

London, Greater London, United Kingdom Prospa Full time £55,000
Job Description

We are seeking a highly experienced and skilled Operations Director to join our team at Prospa, a leading e-commerce agency. As a key member of our senior leadership team, you will be responsible for overseeing the operational efficiency of our agency, driving growth and profitability for our clients, and ensuring the smooth delivery of our services.



Key Responsibilities:


  • Oversee the operations of each core team across the business to ensure performance and outputs are meeting objectives.
  • Drive operational excellence across each team to ensure day-to-day workflows are efficient.
  • Work closely with our clients and each service team to ensure that clients are growing in line with targets to drive agency retention.
  • Manage internal KPI reporting process to ensure that client accounts are meeting monthly targets.
  • Act as a senior figure with clients, contributing to strategic discussions, resolving account issues, and providing solutions to enhance client relationships.
  • Take ownership of the agency's internal client processes which covers onboarding, communication, reporting, budget management and target setting.
  • Proactively manage staff happiness and morale, ensuring a positive, collaborative environment.
  • Contribute to business growth by developing and executing strategies to enhance service delivery, improve client satisfaction, and maximise profitability.


Requirements:


  • 2+ years minimum experience in a senior e-commerce role or similar in an agency.
  • 6+ years experience working with DTC e-commerce.
  • Clear understanding and passion for the e-commerce brand landscape.
  • Clear understanding of key digital marketing channels across Paid Social, Paid Search and Retention.
  • Exceptional problem-solving abilities and the ability to implement solutions that drives both client and business development.
  • Proficient communication skills, capable of influencing at all levels of the business.
  • Customer-focused with a deep understanding of client relationship management.
  • Clear understanding of agency operations with the ability to drive efficiency across all areas.
  • Strong planning and organisational skills, with a keen eye for detail.
  • Comfortable working in a fast-paced, dynamic environment.


Benefits:


  • Salary: £55,000+
  • Annual bonus scheme of 7.5% based on discretionary company targets.
  • Employee Assistance Plan - Structured & clear development plan from day one.
  • Regular conferences and industry events - build your network and knowledge visiting some of the best events in the industry.
  • Unlimited training budget - We're a people focused agency, and developing our team is a top priority.
  • An informal dress code.
  • Hybrid working (3 days in the office and 2 days from home), encouraging you to work both in-office and from home.
  • Personal and professional development plans from day one - as the agency grows, you grow.
  • Prospa is a rapidly expanding business - Make a real difference to your team and leave your mark on the industry.
  • 25 days holiday + Bank Holidays per year.
  • Regular team social events - we have a leading culture and we enjoy celebrating this.

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