Operations Director

1 week ago

Birmingham, Birmingham, United Kingdom Service Care Solutions Full time
{"title": "Head of Operations", "description": "Job Summary

We are seeking an experienced Operations Director to lead our national events team and manage the welfare, safety, and morale of our front-line workforce.

This is a full-time, permanent role based in our Coventry office, with UK-wide travel required.

Key Responsibilities
  • Manage the ongoing development and performance of the operations team, evaluating and monitoring their performance, and providing feedback and coaching.
  • Lead all service lines, including Event Traffic Management, SIA DS & CCTV Security, Event Stewarding, Hostile Vehicle Mitigation, Event Parking & Sales.
  • Ensure all events have an operations pack, including up-to-date risk assessments, traffic management plans, crowd management plans, and commercial plans.
  • Work in partnership with other function heads to anticipate future operational needs and manage resources efficiently.
  • Manage company equipment, stock, vehicles, and uniforms across the UK.
  • Implement strategies to ensure company growth and services development, managing operations and retaining customers.
  • Stay up-to-date with industry innovations and attend relevant events, such as FSOA & SGSA.
Requirements
  • Demonstrate excellent interpersonal and communication skills.
  • Have 5+ years' experience in an operational/events environment.
  • Be willing to work outside of role to support business growth and success.
  • Be proficient in MS applications and have attention to detail to produce high-quality documents.
  • Have 5+ years' experience in line management, with a proven track record of effective coaching and mentoring.
  • Live within a daily commutable distance of Coventry Head Office.
  • Hold a UK Driving Licence and have extensive UK travel experience.
  • L4 Spectator Safety and SIA DS licenses are desirable.
  • Lantra 12D M6 is a must.
", "lang_code": "en-US"}

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