IT Operations Director

19 hours ago


Birmingham, Birmingham, United Kingdom Xpertise Full time
Job Title: IT Operations Director

Are you a seasoned IT professional looking for a new challenge? Do you have a strong background in IT operations and leadership? We are seeking an experienced IT Operations Director to join our team at Xpertise.

Key Responsibilities:

  1. Drive continuous improvement and optimise operations, service quality, and efficiency
  2. Lead the IT Operations team and ensure SLAs are met and service is of the highest quality
  3. Implement a vision and strategy for the team in conjunction with the IT Leadership Team
  4. Manage the team's budget and identify opportunities to reduce capex and opex spend
  5. Oversee the teams working underneath direct reports
  6. Work with business stakeholders to understand and meet business objectives
  7. Act as an escalation point for any issues that cannot be resolved by the team

Requirements:

  1. Excellent relationship builder with internal and external stakeholders
  2. Strong customer service skills
  3. Ability to communicate with stakeholders of varying technical capabilities
  4. Strategic thinker and problem solver
  5. Knowledge of ISO27001
  6. ITIL or Project Management Certified

Desired Experience:

  1. Azure
  2. Active Directory
  3. IT Operations Leadership
  4. Budget Management - Reducing capex and opex spend
  5. Supplier Relationships
  6. Computer Systems, Software, Hardware, and Networks

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please apply below or contact Andrew Rose for further details.



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