Fintech Operations Lead

5 days ago

London, Greater London, United Kingdom Goodstack Full time
Fintech Operations Lead Job Description

We are looking for a talented Fintech Operations Lead to join our team at Goodstack. As a key member of our operations department, you will be responsible for overseeing the smooth flow of funds from customers to charities.

In this role, you will play a critical part in ensuring that donations received on behalf of our customers are paid out to charities efficiently and effectively. You will oversee a small team to execute this process end-to-end, monitor service levels, and act as the point of escalation on complex challenges.

As a Payments Operations Manager, your mission will be to:

  • Act as the subject matter expert on all our charitable payments processes at Goodstack.
  • Continually evolve and improve our processes to ensure that we are working in the most efficient effective manner possible.
  • Create team KPIs, best practices, and standardized reporting to measure and report on performance, analyzing performance trends over time to spot issues and opportunities.
  • Collaborate closely with internal teams, including Product Engineering and Operations, to ensure that you and your team have what they need and blockers are being flagged.
  • Oversee and support a team of outsourced Financial Operations Analysts, setting their work schedules and ensuring they are set up for success.
  • Work with the broader Finance and Operations teams to resource plan based on forecasted volumes.

With 4+ years of experience in payments operations, back-office processing, or a similar role within a fintech or financial services business, you will possess exceptional attention to detail, a metrics-oriented approach, and excellent prioritization skills.

You will also have a solid understanding of payments systems, global disbursements, and funds movement, as well as knowledge of international payment processing (SWIFT, BIC, IBAN, restrictive currencies, etc.). Experience managing or coordinating a team, with an emphasis on support, accountability, and empowerment, is also essential.

The ideal candidate will be passionate about continually refining workflows for improved efficiency and have a commitment to accuracy in all tasks. They will also have a strong motivation to hit SLAs and meet team targets.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, as well as a range of benefits, including flexible working hours, paid sick leave, and parental leave.

If you are a motivated and organized individual with a passion for payments operations, we encourage you to apply for this exciting opportunity.

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