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Reservations Team Leader

2 months ago

Dorking, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time

Are you ready to take on a pivotal role in our hospitality team?

We offer our employees exceptional opportunities to advance and develop within the Mercure Box Hill Burford Bridge Hotel. Our commitment to recognizing and rewarding hard work and dedication is paramount.

Employee Benefits:

  • Cash incentives ranging from £250 to £1000 for successful referrals
  • Long service recognition with cash bonuses and complimentary overnight stays after two years
  • Complimentary meals during shifts
  • Sales incentives and rewards for initiative
  • Discounted or complimentary access to leisure facilities
  • Free parking at the hotel
  • Discounted rates for hotel stays, including potential complimentary stays as part of our rewards program
  • Opportunities for personal development within our hotel brand portfolio
  • Fully funded apprenticeship programs (terms and conditions apply)
  • Annual holiday entitlements, including bank holidays
  • Options to purchase additional holiday entitlements
  • Pension enrollment

Key Responsibilities:

  • Oversee and support all reservations and conference/event sales activities
  • Maximize revenue opportunities within the department
  • Analyze business plans, identify gaps, and implement strategies to meet targets
  • Contribute to the hotel's selling strategy and ensure adherence to it
  • Stay informed about the competitive landscape and develop strategies to maintain market leadership
  • Conduct regular reviews of bookings to ensure accuracy
  • Foster a culture of high standards in customer service, sales techniques, and contract management
  • Develop and mentor the team for career progression and succession planning
  • Organize promotional activities for the hotel
  • Exhibit strong leadership skills to motivate and coach the team towards high performance
  • Utilize analytical skills to understand key business indicators and market trends
  • Demonstrate excellent organizational and planning abilities
  • Possess knowledge of hotel property management systems

Does this sound like the right opportunity for you?

We are looking for individuals who are passionate, positive, and dedicated to delivering exceptional customer experiences. If you possess the skills and experience required for the Reservations Supervisor role, we encourage you to consider this opportunity.