Clinical Support Coordinator

4 weeks ago


London, Greater London, United Kingdom Orri Full time
Job Title: Clinical Support Coordinator

Job Overview:
Orri is a dynamic and innovative company dedicated to revolutionizing eating disorder treatment in the UK. We are seeking a part-time Clinical Support Coordinator to support the smooth operation of our clinic and handle various administrative tasks.

About the Role:
This essential position involves assisting with day-to-day activities, handling correspondence, scheduling appointments, reporting, managing processes, and maintaining organized records. The role also includes covering reception duties.

Main Responsibilities:
  • Providing excellent customer service by answering incoming calls, referring enquiries to relevant departments, and advising employees of messages via email or MS Teams.
  • Undertaking proactive training on admissions processes, services provided in person and online for telephone enquires when the admissions team is unavailable.
  • E nsuring urgent messages for the Clinical Director, Clinical Managers, and/or Service Director at Wimpole Street are received and acknowledged in a timely manner.
  • Escalating any client concerns, unexpected sign-out departures to the clinical team on duty.
  • Maintaining the reception area's high level of tidiness while adhering to health and safety requirements.
  • Managing deliveries to Wimpole Street, notifying relevant personnel, and coordinating courier requirements for goods/assets to and from Hallam Street.
  • Assisting with ad-hoc admin tasks for both the Compliance and Health and Safety teams.
  • Being flexible to work between both sites at Wimpole Street and Hallam Street as per business needs.


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