Travel Insurance Claims Specialist

21 hours ago


Brighton, Brighton and Hove, United Kingdom Cover-More Group Full time

Discover a rewarding career as a Travel Insurance Claims Specialist with Cover-More Group, where you'll have the opportunity to make a real difference in the lives of our customers.

About Us

As a global travel insurance business based in Brighton, we're passionate about providing world-class solutions to millions of leisure and business travellers. Our portfolio of travel insurance products and global assistance services helps people recover from unexpected circumstances that can interrupt their travel plans.

You'll be part of a rapidly growing team that's incredibly rewarding and dynamic. Every day is different, and you'll have the chance to grow your career in a role that values customer-centricity and claims expertise.

Your Role

As a Travel Insurance Claims Specialist, you'll guide customers through each stage of the claims process, ensuring they receive fair and timely settlements. You'll liaise with customers and corporate clients over the phone and via email, assessing claims under our insurance plans and analyzing policy wording.

You'll also contact claimants to request additional information, settle or decline claims as appropriate, and work towards targets and key performance indicators (KPIs) to achieve business objectives.

Requirements
  • Experience in customer service, admin, or claims within insurance or financial services
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team
What We Offer

We offer a competitive salary dependent on experience plus bonus, with an estimated salary range of £25,000 - £35,000 per annum. Other benefits include:

  • 25 days annual leave, plus bank holidays


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