Primary Care Booking Advisor

4 weeks ago


Salford, Salford, United Kingdom Bupa Full time
Job Title: Primary Care Booking Advisor

At Bupa, we are seeking a highly skilled and motivated Primary Care Booking Advisor to join our health services team. As a Primary Care Booking Advisor, you will be responsible for booking new and repeat customers to our online consultation platform.

Key Responsibilities:

  • Communicate with customers to answer their queries and assist with making their booking.
  • Take incoming customer calls, answer their queries, and assist with making bookings.
  • Liaise with other areas of the business and the centres.
  • Proactively make outbound calls to customers.
  • Respond to emails and resolve queries, taking ownership until resolved.
  • Action changes to client records ensuring all systems are updated in an accurate and timely manner.
  • Ensure compliance within quality spectrum.
  • Work in line with Bupa values and conduct.

Requirements:

  • Attention to detail and listening skills.
  • PC literate with good knowledge of Windows-based packages such as Outlook and Teams.
  • Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels.
  • Excellent time management skills and the ability to work quickly and accurately.
  • Be able to remain positive and calm whilst projecting a 'can-do' attitude within the team/department.

Benefits:

  • 25 days holiday per annum pro rata.
  • Selected gym and retail discounts.
  • Employee Financial Wellbeing (e.g. Wagestream).
  • 24/7 access to our AnytimeHealthLine.
  • Family Mental HealthLine.


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