Primary Care Booking Advisor
4 weeks ago
At Bupa, we are seeking a highly skilled and motivated Primary Care Booking Advisor to join our health services team. As a Primary Care Booking Advisor, you will be responsible for booking new and repeat customers to our online consultation platform.
Key Responsibilities:
- Communicate with customers to answer their queries and assist with making their booking.
- Take incoming customer calls, answer their queries, and assist with making bookings.
- Liaise with other areas of the business and the centres.
- Proactively make outbound calls to customers.
- Respond to emails and resolve queries, taking ownership until resolved.
- Action changes to client records ensuring all systems are updated in an accurate and timely manner.
- Ensure compliance within quality spectrum.
- Work in line with Bupa values and conduct.
Requirements:
- Attention to detail and listening skills.
- PC literate with good knowledge of Windows-based packages such as Outlook and Teams.
- Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels.
- Excellent time management skills and the ability to work quickly and accurately.
- Be able to remain positive and calm whilst projecting a 'can-do' attitude within the team/department.
Benefits:
- 25 days holiday per annum pro rata.
- Selected gym and retail discounts.
- Employee Financial Wellbeing (e.g. Wagestream).
- 24/7 access to our AnytimeHealthLine.
- Family Mental HealthLine.
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