Technical Support Specialist
2 weeks ago
Responsibilities:
* Respond to escalated technical support tickets from the 1st Line Service Desk
* Conduct in-depth analysis and diagnosis of user-reported problems
* Provide technical expertise and guidance to end-users
* Document all incidents, problem resolutions, and troubleshooting steps in the ticketing system
* Monitor system performance and proactively identify potential issues
Requirements:
* Previous service desk experience
* Strong technical Microsoft experience
* Great communication skills
* Exceptional customer Service skills
What We Offer:
* 23 Days + birthday off
* BUPA Cash Plan
* 50% Flexible working
* Work from Home Allowance
* Charity days off (2 days a year)
* Training by professional and courses funded
* 3 Social events a year
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