Smart Meter Operations Coordinator

1 week ago


Leicester, Leicester, United Kingdom Yü Group Full time
About the Role

We are seeking a highly skilled and motivated Real Time Advisor to join our team at Yü Group. As a key member of our operations team, you will be responsible for managing day-to-day operations, including work allocation, customer expectations, and job outcomes.

Key Responsibilities
  • Understanding of SMETS2 products and the metering industry.
  • Close collaboration with customers, field operatives, and energy suppliers to build strong relationships and deliver excellent customer service.
  • Effective management of day-to-day operations, including work allocation, delivery of customer expectations, and jobs outcomes.
  • Accurate recording of information and ability to work with multiple requests simultaneously.
  • Maintenance of an appropriate level of knowledge and seeking assistance from line manager and/or colleagues when required.
Requirements
  • Excellent communication skills, both written and verbal.
  • Basic computer skills and excellent telephone manner.
  • Exceptional organisational skills, particularly in time and diary management.
What We Offer
  • 24 days annual leave + bank holidays.
  • Holiday buy – up to 5 additional days.
  • Day off on your birthday.
  • Employee Assistance Programme.
  • Annual salary review.
  • Learning and development opportunities.
  • Enhanced paternity, maternity, and adoption policies.
  • Yü made a difference Awards.
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance.
  • Long service recognition.
  • Refer a friend payment.
  • Company sick pay (subject to length of service).
  • New modern facilities.
  • Death in service and critical illness cover.
  • Plus, many more.


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