Operations Director

1 month ago

Leicester, Leicester, United Kingdom Centrica Full time
Join Our Team as an Operations Manager

We are Centrica, a family of brands revolutionising a cleaner, greener future. Our mission is to make an impact that will truly change tomorrow. As an Operations Manager, you will play a vital role in energising a greener, fairer future.

About the Role

We are seeking an experienced Operations Manager to join our Metering Asset Provider (MAP) team. This is a fantastic opportunity to be part of a new team that will help us achieve our ambition of a profitable future Net Zero platform.

Key Responsibilities
  • Manage the deployment of £1billion of capital over the next 5 years through the funding of installation of Smart Meters
  • Produce accurate and timely rental invoices to external clients, reaching a potential value of c£120m per annum within the next 5 years
  • Forecasting – use data to produce long term forecasts and manage performance against them, to ensure strong governance over revenue
  • Collections – effectively manage debtor portfolio, protecting the capital invested in smart meters
  • Client management – build a client management capability for the MAP business, including preparing performance packs for existing clients
  • Lifecyle management – measure and monitor the end to end performance of an asset, identifying and implementing operation efficiencies to enhance revenue
  • Reporting – produce weekly and monthly insight packs, highlighting business performance against financial plan
  • Contract Management - lead the contract management of new and existing clients, owning the processing of data in accordance with contractual deadlines
Requirements
  • Service: passionate about getting things right, first time, and able to bring some Billing/Collections expertise onboard to help support the MAP growth
  • Commerciality: aligned to core vision of new MAP and reiterates the message around the vision and making Centrica more profitable
  • Strong communicator: builds strong and sustainable relationships across teams allowing effective collaboration to deliver or quickly resolve issues
  • Prioritisation: able to seamlessly manage multiple conflicting priorities
  • Challenge and support: able to positively challenge other stakeholders where appropriate to ensure the best outcome for the MAP is delivered
  • Able to operate in an autonomous environment
  • Trust: open, honest and able to build mutual trust with colleagues
  • Previous experience within an Operations Leadership role
  • Expertise in Billing & Collections processes, ideally included Litigation
  • Experience of meter supply & industry knowledge
  • Existing manufacturer relationships
  • Relationship development
  • Stakeholder development
What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to work with a dynamic and forward-thinking company. If you are a motivated and experienced Operations Manager looking for a new challenge, please apply now.

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