Retail Operations Analyst

2 months ago

London, Greater London, United Kingdom Moss Full time
About Us

Moss is a renowned menswear brand with a rich history of over 170 years. Our vision is to be admired for our craft, experience, and sustainability, making us a desirable choice for our customers and a great place to work for our people.

We're not just a brand, we're a partner for individuals who value style, quality, and sustainability. Our mission is to provide exceptional clothing for life's moments, whether it's a special occasion or everyday wear. We're committed to working collaboratively, using agility to achieve success, and leaving a positive impact on our customers and the environment.

Purpose of the Role

The Retail Operations Analyst will play a critical role in driving business growth and improvement by leveraging 360-degree data to undertake a comprehensive store-by-store review of performance factors. This includes identifying key issues such as unproductive stores, over-productive stores, staff transaction levels, and transaction quality.

Key Responsibilities
  1. Conduct in-depth analysis of store performance, including:
  2. Analyzing trading performance in relation to footfall levels to identify performance drivers and opportunities for improvement, collaborating with the Head of Retail Operations and Area Managers to gather insights on conversion rates, units per transaction, average selling price, and upsell performance at both the store and colleague levels.
  3. Evaluating over-productive stores where high footfall and deployed hours lead to missed sales opportunities or challenges in maximizing average transaction value.
  4. Identifying stores losing key sales personnel and assessing the impact on overall performance.
  5. Ensuring transaction quality is maximized through optimal product combinations.
  6. Creating detailed sales performance reports and conducting weekly meetings with store managers to discuss performance metrics.
  7. Assist the Retail Operations team with deployment scheduling on a periodic basis, including:
  8. Using forecasted sales, footfall, and ATV measures to optimize staff levels in stores.
  9. Enhancing store productivity and performance by aligning staffing with business needs.
  10. Providing detailed scheduling recommendations and adjustments based on data analysis.
  11. Support Retail Operations as needed with various tasks to ensure smooth and efficient store operations.
Requirements
  1. Experience in a commercial role with specific analytical skills such as statistical analysis, trend forecasting, and proficiency in using data analysis software.
  2. Proficiency in Microsoft Excel is essential.
  3. Experience with Tableau or similar data visualization tools is highly desirable and beneficial for data presentation and analysis.
About You
  1. Excellent written and verbal communication skills enabling clear and effective interactions across teams and projects.
  2. Strong analytical and problem-solving skills with attention to detail.
  3. Ability to work collaboratively in a fast-paced environment, demonstrating resourcefulness and adaptability to dynamic project demands and changing priorities.
  4. Embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits
  1. Employee Discount: 70% discount across all our stores.
  2. Season Ticket Loan: Financial support for commuting.
  3. Cycle to Work Scheme: Encouraging eco-friendly travel.
  4. Discounted Gym Membership with PureGym: Promoting physical health and fitness.
  5. Life Insurance: Providing peace of mind for colleagues.
  6. Ongoing Development: Tailored to suit your career ambitions from day one.
  7. Access to Moss Learning: An online learning platform for skill enhancement.
  8. Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  9. New Baby Gift: Celebrating important personal milestones of colleagues.

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